Tag Archives: Apple

Can Amazon Really Be a Book Publisher? Some Competitors, Say NO

For years, Amazon has been clobbering store-based book retailers through its low prices on both E-books and print books. So, is it really any surprise that those same retailers do not want to assist Amazon’s efforts to be a successful … Continue reading

Posted in Online Retailing, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer | Tagged , , , , , , , , , , , , , , | Leave a comment

How Wireless Phone Carriers Will Benefit from the iPhone 5

Until now, Apple has received the main benefits from its iPhones. Because of the popularity of the iPhone, wireless carriers have sold new iPhones for far less than they paid for the phones. They have tried to make up for … Continue reading

Posted in Part 1: Overview/Planning, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 6: Merchandise Management and Pricing, Social Media and Retailing, Technology in Retailing, Video Clips (non-career) | Tagged , , , , , , , , , , , , , | Leave a comment

Kindlemania?

This week, Amazon made a major announcement of a new series of Kindle Fires and Kindles through the media and at its Web site. And NPD offered its take on this. Read the announcement and the commentary beneath it. After analyzing the … Continue reading

Posted in Online Retailing, Part 1: Overview/Planning, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer, Social Media and Retailing | Tagged , , , , , , , , , , , , , | 1 Comment

Good News for Consumers? Judge Approves E-book Pricing Settlement

It was announced today that a federal judge approved a settlement of an E-book pricing agreement (see our earlier blog post). This should bring back some retail discounting, which would benefit consumers of E-books. As Julie Bosman reported for the New … Continue reading

Posted in Online Retailing, Part 1: Overview/Planning, Part 6: Merchandise Management and Pricing | Tagged , , , , , , , , , , , | Leave a comment

Why Customer Experience Leads to Customer Satisfaction

As Debra Ellis, founder of Wilson & Ellis Consulting, says: “Companies like Amazon, Apple, and L.L. Bean are scoring big on customer satisfaction is because they are ‘focused on creating the best experience for their customers’.” Click the icon to … Continue reading

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Justice Dept. Sues Apple and Publishers Over E-Book Pricing; 3 Publishers Settle

Overpaying for E-books? Well, the U.S. Justice Department has said enough. As Julie Bosman reports in the New York Times: “The Justice Department filed a civil antitrust lawsuit against Apple and major book publishers on Wednesday, charging that the companies … Continue reading

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More to Be Careful About: For Apple, Pressure Builds Over App Store Fraud

As reported by Evelyn Rusli and Brian Chen in the New York Times: “In a little over an hour, Ryan Matthew Pierson racked up $437.71 in iTunes charges for virtual currency that he could use to buy guns, nightclubs, and … Continue reading

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