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Tag Archives: Apple
How Wireless Phone Carriers Will Benefit from the iPhone 5
Until now, Apple has received the main benefits from its iPhones. Because of the popularity of the iPhone, wireless carriers have sold new iPhones for far less than they paid for the phones. They have tried to make up for … Continue reading
Posted in Part 1: Overview/Planning, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 6: Merchandise Management and Pricing, Social Media and Retailing, Technology in Retailing, Video Clips (non-career)
Tagged Apple, AT&T, business model, customer expectations, customer loyalty, experiential retailing, global, iPhone, mobile shopping, retailing, smartphone, trends, Verizon, video
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Kindlemania?
This week, Amazon made a major announcement of a new series of Kindle Fires and Kindles through the media and at its Web site. And NPD offered its take on this. Read the announcement and the commentary beneath it. After analyzing the … Continue reading
Posted in Online Retailing, Part 1: Overview/Planning, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer, Social Media and Retailing
Tagged Amazon, Apple, competition, customer expectations, customer service, experiential retailing, iPad, Kindle Fire, location, merchandising, online shopping, opportunity, technology, trends
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Good News for Consumers? Judge Approves E-book Pricing Settlement
It was announced today that a federal judge approved a settlement of an E-book pricing agreement (see our earlier blog post). This should bring back some retail discounting, which would benefit consumers of E-books. As Julie Bosman reported for the New … Continue reading
Why Customer Experience Leads to Customer Satisfaction
As Debra Ellis, founder of Wilson & Ellis Consulting, says: “Companies like Amazon, Apple, and L.L. Bean are scoring big on customer satisfaction is because they are ‘focused on creating the best experience for their customers’.” Click the icon to … Continue reading
Posted in Part 1: Overview/Planning
Tagged Amazon, Apple, customer loyalty, experiential retailing, L.L. Bean, online shopping
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Justice Dept. Sues Apple and Publishers Over E-Book Pricing; 3 Publishers Settle
Overpaying for E-books? Well, the U.S. Justice Department has said enough. As Julie Bosman reports in the New York Times: “The Justice Department filed a civil antitrust lawsuit against Apple and major book publishers on Wednesday, charging that the companies … Continue reading
Posted in Online Retailing, Part 6: Merchandise Management and Pricing
Tagged Amazon, Apple, bad behavior, E-book, lawsuit, pricing
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More to Be Careful About: For Apple, Pressure Builds Over App Store Fraud
As reported by Evelyn Rusli and Brian Chen in the New York Times: “In a little over an hour, Ryan Matthew Pierson racked up $437.71 in iTunes charges for virtual currency that he could use to buy guns, nightclubs, and … Continue reading
Posted in Online Retailing, Privacy and Identity Theft Issues
Tagged app, Apple, fraud, identity theft, iTunes, privacy, technology
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