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Tag Archives: technology
Oracle Partners with Retailers
Oracle provides a range of software capabilities. And Oracle partners with retailers on a regular basis. Oracle Partners with Retailers Check out this video overview of Oracle Retail. Now, look at these specific retail video examples from Oracle. … Continue reading
Posted in Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business, Part 6: Merchandise Management and Pricing, Part 8: Putting It All Together, Technology in Retailing, Uncategorized
Tagged customer service, multichannel, Oracle, software, technology
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AI Applications in Retailing
As we have noted before, the use of artificial intelligence (AI) by retail companies and others has really taken off. The best is still yet to come — exemplified by the video clips below. According to Bryan Wilson, reporting for … Continue reading
Posted in Global Retailing, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer, Technology in Retailing, Video Clips (non-career)
Tagged AI, artificial intelligence, business, opportunity, technology, trends, videos
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Are These Shoes Meant for Shopping?
Over the years, retailers have done lots of research on shopper behavior. including eye tracking and facial recognition. Now, we can add shoe (foot) tracking to the list of research techniques used by retailers. As Oliver Smith reports for The … Continue reading
What Was Hot in Technology? 20 Years Ago!
We tend to spend a lot of time looking at the “hot new things,” such as connected vehicles, virtual assistants, and a lot more. But, as retailers, we infrequently look back at the past to see what was hot then … Continue reading
Posted in Part 1: Overview/Planning, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 6: Merchandise Management and Pricing, Technology in Retailing
Tagged 1997 hot products, CNET, customer expectations, customer loyalty, customer satisfaction, experiential retailing, technology
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The Value and Results of Live Chat
As we have posted before, Live Chat has become a more valuable practice in the online retailer’s toolbox. So, where are we with Live Chat today? James Arnold, Business to Community — “You’ll find that the benefits of using a live … Continue reading
Posted in Online Retailing, Part 1: Overview/Planning, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 7: Communicating with the Customer, Technology in Retailing
Tagged Business 2 Community, Comm100, customer expectations, live chat, LiveChat, merchandising, multichannel, online shopping, opportunity, planning, Software Advice, technology, tips, trends, trust
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Uber Drop-Offs Right to the Store
There is now a new opportunity for Uber, the ride-sharing firm: Delivering customers right to the retail store. As reported by Lauren Johnson for Advertising Week: “The ride-hailing app is partnering with location-data company Yext to let retail brands create … Continue reading
Posted in Online Retailing, Part 1: Overview/Planning, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 4: Store Location Planning, Part 7: Communicating with the Customer, Social Media and Retailing, Technology in Retailing
Tagged competition, customer expectations, customer service, experiential retailing, multichannel, opportunity, planning, shopping, technology, Uber, Yext
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