Category Archives: Online Retailing

Bricks-and click retailing and online-only retailing are covered here. There are lots of posts on multi-channel retailing.

Retail in 2019: Observations from Knowledge @ Wharton

Posted on February 11, 2019 by bermanevansretail

Despite the wave of store-based retail bankruptcies last year, 2018 was “one of the best years for the retail industry in a decade,”  according to the National Retail Federation. The booming economy and the lowest unemployment rate in a decade … Continue reading →

Posted in Online Retailing, Part 1: Overview/Planning, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 4: Store Location Planning, Retail Executive Interviews, Uncategorized, Video Clips (non-career) | Tagged , , | Leave a comment

Gamification of Retail Loyalty Programs

Posted on October 31, 2018 by bermanevansretail

Retailers have used loyalty or membership rewards programs as a customer retention tool. Research by Accenture Labs shows that “42 percent of customers are enrolled in retail loyalty programs, and these customers generate 12 percent to 18 percent more in … Continue reading →

Posted in Online Retailing, Part 3: Targeting Customers and Gathering Information, Part 6: Merchandise Management and Pricing, Technology in Retailing, Video Clips (non-career) | Tagged , , , , | Leave a comment

Amazon’s $15 Minimum Hourly Wage – Reactionary or a Smart Business Move?

Posted on October 24, 2018 by bermanevansretail

On October 2, Amazon unilaterally announced that all its US-based employees – 250,000 full-time and part-time, 100,000 seasonal and temporary agency staff will earn a minimum wage of $15 an hour effective November. This will also apply to workers at … Continue reading →

Posted in Online Retailing, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 5: Managing a Retail Business, Technology in Retailing, Video Clips (non-career) | Tagged , | 1 Comment