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Tag Archives: omnichannel
Retail in 2019: Observations from Knowledge @ Wharton
Despite the wave of store-based retail bankruptcies last year, 2018 was “one of the best years for the retail industry in a decade,” according to the National Retail Federation. The booming economy and the lowest unemployment rate in a decade … Continue reading
2018 Retail StatPack
In conjunction with Oracle and Bronto, eMarketer offers a FREE Retail StatPack. Just click on the image. Then fill out the short form to download the report.
Posted in Part 1: Overview/Planning, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 4: Store Location Planning, Part 5: Managing a Retail Business, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer, Part 8: Putting It All Together, Technology in Retailing
Tagged 2018 data, Bronto, eMarketer, omnichannel, Oracle, planning, trends
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Offline Innovations in Retail – Infographic
Thank you to Patrick Thuot, vice-president with traffic counter supplier Storetraffic for today’s guest post. Offline Innovations in Retail There is no doubting the fact that the retail niche has been a state of huge change over the last number … Continue reading
Bricks-and-Clicks Retailers’ Hidden Weapon
As we have noted times before, bricks-and clicks retailers are not danger of disappearing. Having difficulties in an increasingly online world? Yes. Having to make strategic changes to keep up? Yes. But disappearing? No! Here are a few past posts … Continue reading
Omnichannel and Great Customer Experiences
There are vital customer service benefits for retailers to move from multichannel to omnichannel strategies. Here is a very good example involving Staples. As reported by Dave Sutton for TopRight Consulting: “When Faisal Masud joined Staples as Chief Digital Officer … Continue reading
Posted in Online Retailing, Part 1: Overview/Planning, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business, Part 7: Communicating with the Customer
Tagged customer expectations, customer service, multichannel, omnichannel, TopRight
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In-Store Pickup Playing a Bigger Role
Bricks-and-clicks retailers are finding that many shoppers like the convenience of ordering online and picking up merchandise in the store rather than waiting for shipping. According to Kibo (formerly Shopatron): “When it comes to satisfying consumer fulfillment expectations, the ability … Continue reading
Posted in Online Retailing, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 4: Store Location Planning, Part 5: Managing a Retail Business, Part 6: Merchandise Management and Pricing
Tagged bricks and clicks, customer expectations, experiential retailing, in-store pickup, omnichannel
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