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Tag Archives: social media
Making Stores and Virtual Stores More Collaborative
As we have noted before (click here, for example, 1, 2, 3), seamless multichannel retailing is challenging. To provide more guidance, Knowledge@Wharton and SAP have collaborated on a new report: Harmonize Physical, Virtual Stores to Lift Sales: “Imagine the owner … Continue reading
Posted in Online Retailing, Part 1: Overview/Planning, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 4: Store Location Planning, Part 5: Managing a Retail Business, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer, Part 8: Putting It All Together, Social Media and Retailing, Technology in Retailing
Tagged competition, customer expectations, customer loyalty, customer service, experiential retailing, Knowledge@Wharton, multichannel, omnichannel, online shopping, SAP, social media, strategy, tips
1 Comment
McDonald’s Kid Meals Get Happy — Will Its Critics?
To be more contemporary and to better address the health concerns of parents and consumer groups, McDonald’s has dramatically revamped its Happy Meal Web site. And it has a new mascot — Happy — to be used in place of … Continue reading
Posted in Online Retailing, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer, Social Media and Retailing, Video Clips (non-career)
Tagged advertising, bad behavior, customer expectations, customer loyalty, experiential retailing, Happy, Happy Meal, McDonald's, merchandising, multichannel, opportunity, planning, promotion, social media, trust, video, Web
2 Comments
