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Tag Archives: promotion
The Evolution of Self-Service in Supermarkets and Grocery Stores
As retailers weigh the pros and cons of self-service shopping (see this post, for example), a lot of exciting things are happening in this area. Self-Service World and Kiosk Marketplace report that: “Thanks to the adoption of self-service technology at grocery … Continue reading
Posted in Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer, Technology in Retailing
Tagged customer expectations, customer loyalty, customer service, experiential retailing, grocery retailing, Kiosk Marketplace, merchandising, opportunity, planning, promotion, self checkout, self-service, Self-Service World, shopping, success, supermarket, technology, trends
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Macy’s Herald Square: A $400 Million Renovation
Macy’s iconic flagship Herald Square, New York store is a major component of the retail chain’s overall positioning strategy. Click the image to see a video interview with Macy’s CEO Terry Lundgren regarding the $400 million dollar renovation of the … Continue reading
Posted in Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 4: Store Location Planning, Part 5: Managing a Retail Business, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer, Part 8: Putting It All Together, Retail Executive Interviews, Video Clips (non-career)
Tagged customer expectations, customer loyalty, customer service, experiential retailing, Herald Square, location, Macy's, merchandising, opportunity, promotion, renovation, shoppers, shopping, strategy, success, technology, Terry Lundgren, video
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What’s Ahead for Gilt Groupe and Other “Flash Sale” Retailers
This is a pivotal time period for Groupon, LivingSocial, Gilt Groupe, and other online “flash sale” retailers. For example, as noted by Daily Deal Media:”Groupon is trying to dig itself out of the trenches and increase its value again. It’s … Continue reading
Posted in Online Retailing, Part 1: Overview/Planning, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer, Part 8: Putting It All Together
Tagged competition, customer expectations, customer loyalty, customer service, entrepreneur, experiential retailing, financial performance, flash sale, Gilt Groupe, Groupon, Kevin Ryan, LivingSocial, merchandising, online shopping, opportunity, planning, pricing, promotion, retail analytics, trust
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Retailing: From A to Z 