An E-Retailing Infographic

Check out the informative infographic at the Web site of Retail TouchPoints about the state of E-retailing in the United States: “As many as 167 million consumers shopped online in 2012, and U.S. consumers spent $226 billion. Consumers expect eTailers’ Web sites to be accessible 100% of the time; and 40% will abandon a site if it takes more than 3 seconds to load. This infographic, courtesy of Rackspace, highlights challenges and tips for retailers looking to maximize online sales.”
Click the  chart for a larger view.

 

Posted in Online Retailing, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer, Social Media and Retailing | Tagged , , , , , , , , , , , , , , | Leave a comment

Trademarking a Store Design: The Case of Apple Stores

The Apple Store chain, with outlets in more than 40 countries, has done very well in recent years. Shoppers like the service and the interactivity of the stores. Average sales per square foot are the highest among retail chains.
Now, Apple has something else to brag about — and capitalize on, a trademark for its U.S. interior store design. But, the efforts to gain this legal protection have not been without their hurdles.
As reported by Valentina Palladino for Wired.com:
“Apple officially trademarked its store design last week, an endeavor the company has been pursuing since May 2010. After being rejected twice by the U.S. Patent and Trademark Office, which claimed the store design was not ‘inherently distinctive,’ Apple submitted additional materials and drawings, and gained the trademark on its mall-centric, rectangular store layouts.
Descriptions in the registered trademark certificate detail the brand’s simple retail atmosphere: ‘…a primarily glass storefront, rectangular recessed lighting traversing the length of the store’s ceiling, Cantilevered shelving and recessed display spaces along the front side walls, rectangular tables arranged in a line in the middle of the store parallel to the walls and extending from the storefront to the back of the store, multi-tiered shelving along the rear walls, and an oblong table with stools located at the back of the store below video screens in the back wall.’
“Arguably. one of the most practical reasons for the trademark is to protect the Apple brand from copycats, like the ones that have popped up in China in the past few years. Those imitators not only capitalized on bootlegged Apple products, but were also able to mimic the look and feel of Apple retail environments with fake stores complete with glass walls, minimalistic décor, and open floor layouts.”
Click the chart to read Palladino’s full story.

Image source: U.S. Patent and Trademark Office

 

Posted in Part 3: Targeting Customers and Gathering Information, Part 4: Store Location Planning, Part 5: Managing a Retail Business, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer | Tagged , , , , , , , , , , , , , , , , | 1 Comment

Retailers Predicted to Close the Most Stores in 2013

Even though the economy has been looking brighter, a number of retailers remain in a precarious position.
According to Douglas A. McIntyre, Samuel Weigley, Alexander E.M. Hess, and Michael B. Sauter (writing for 24/7 Wall), 8 retailers are likely to close the most stores in 2013: Best Buy, Sears Holding Corp., J.C. Penney, Office Depot, Barnes & Noble, GameStop, OfficeMax, and RadioShack:
“Several of America’s largest retailers have been battered for years. Most have been undermined by a combination of E-commerce competition, often from Amazon.com Inc. and more successful retailers in the same areas. Borders and Circuit City are two of the best examples of retailers that were destroyed by larger bricks-and-mortar competition and consumers transitioning to online shopping. These large, badly damaged retailers could not possibly keep their stores open.”
“Currently, the best example of a struggling retailer is J.C. Penney. The department store chain’s third-quarter [2012] revenue dropped more than 26% year-over-year, and its same-store sales fell by about the same. With Penney’s E-commerce sales slipping by an ever greater amount, it was left with nowhere to go for bottom line improvement other than deep cost cuts.”

“Store closings can bring a retailer some relief and may not always portend its demise. Gap announced in 2011 it would shutter 21% of its U.S. store base. It has since transformed itself into a much more successful clothing retailer. As the retailer completes the process of downsizing, its store operations likely will become even more efficient and its margins greater.”

Click the image to read more about these 8 retailers.

Photo by REUTERS/Mike Blake/Files

 

Posted in Part 1: Overview/Planning, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 5: Managing a Retail Business | Tagged , , , , , , , , , , , , , , , , , , , | 2 Comments