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Tag Archives: technology
Brad Hileman of Meijer on Web Site Redesign
Meijer is a Midwestern retail chain that operates more than 200 combination stores (hypermarkets). Here is a 30-minute presentation from the firm’s Brad Hileman on how to redesign a Web site.
Posted in Online Retailing, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer, Part 8: Putting It All Together, Retail Executive Interviews, Video Clips (non-career)
Tagged Brad Hileman, customer expectations, customer loyalty, customer service, digital, experiential retailing, Meijer, multichannel, online shopping, retail analytics, shopping, social media, technology, Web
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Netflix’s BIG Comeback
Not long ago, Netflix CEO Reed Hastings was widely criticized for the way in which he decided to separate the Netflix DVD-rental business from its Web streaming service. Some customers were confused by the new pricing strategy; and others were … Continue reading
Posted in Online Retailing, Part 1: Overview/Planning, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer, Part 8: Putting It All Together, Social Media and Retailing, Technology in Retailing
Tagged customer expectations, customer loyalty, customer service, entrepreneur, experiential retailing, inventory management, merchandising, multichannel, Netflix, online shopping, opportunity, planning, pricing, Reed Hastings, social media, success, technology
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A Bricks-and-Clicks Infographic
Check out this interesting infographic. Bricks and Clicks infographic
Posted in Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 4: Store Location Planning, Part 5: Managing a Retail Business, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer, Part 8: Putting It All Together
Tagged bricks and clicks, customer expectations, customer service, experiential retailing, infographic, location, merchandising, multichannel, online shopping, opportunity, technology, trends
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