Tag Archives: customer service

Eat Fresh at Subway

Posted on May 4, 2013 by bermanevansretail

Subway has become a global fast-food phenomenon — with more than 37,000 locations worldwide. Although it is famous for “Jared” (the real consumer who lost a lot of weight eating Subway heros) and the “$5 dollar foot long,” Subway is a … Continue reading →

Posted in Career Useful Information, Careers in Retailing, Global Retailing, Part 1: Overview/Planning, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 4: Store Location Planning, Part 5: Managing a Retail Business, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer | Tagged , , , , , , , , , , , , , , , | 1 Comment

Cutting Down on Checkout Line Waiting

Posted on May 3, 2013 by bermanevansretail

One of the aspects of the in-store shopping experience that aggravates consumers the most is too long a wait on a checkout line. People get very impatient when they think their time is being wasted. Now, Kroger — the supermarket chain … Continue reading →

Posted in Part 5: Managing a Retail Business, Technology in Retailing | Tagged , , , , , , , , , | Leave a comment

Multi-Channel Trends

Posted on April 29, 2013 by bermanevansretail

As we have frequently blogged (see this post, for example), multi-channel retailing is the wave of today and tomorrow. The retailers that succeed in the long run will be those that do the best job in this area. Recently, Platt … Continue reading →

Posted in Online Retailing, Part 1: Overview/Planning, Part 4: Store Location Planning, Part 5: Managing a Retail Business, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer, Part 8: Putting It All Together, Technology in Retailing | Tagged , , , , , , , , , , , , , , | 1 Comment