What’s Ahead for Wal-Mart in India (and Elsewhere)?

For Wal-Mart, the world’s largest retailer, the last few years have not always been smooth sailing. U.S. same-store sales growth have been slow, and efforts outside the United States have sometimes been problematic.
Now, Wal-Mart has suffered a significant setback with regard to its efforts in India, the second-most populated country in the world.
As reported by Gardiner Harris for the New York Times:
“Wal-Mart Stores gave up on India’s huge market on Wednesday October 9, announcing that it had indefinitely delayed its once-ambitious plans to open hundreds of superstores across the country. The announcement adds to the gloom enrobing the Indian economy. Growth has slowed sharply and the value of the rupee has fallen starkly in recent months. It also suggests that the government’s efforts to lure more foreign investment are failing, but the governing United Progressive Alliance’s plan has never been popular with India’s politically vocal retailers.”
“Wal-Mart also announced that it was ending its joint effort with Bharti Enterprises of India to operate 20 wholesale ‘cash and carry’ stores that sell to other businesses like retailers, hotels, and restaurants. Wal-Mart plans to buy Bharti’s 50 percent stake in the venture, and the two companies will operate independent businesses in India. That Wal-Mart kept the wholesale business, long seen as a way to learn about India’s fragmented retailing sector, suggests it has not entirely ended its hopes of eventually selling at a retail level.”
Click the image to read more.

 

A Bharti-Walmart store in Chandigarh, India, photo by Saurabh Das/Associated Press

 

Posted in Global Retailing, Part 1: Overview/Planning, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 4: Store Location Planning, Part 5: Managing a Retail Business, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer, Part 8: Putting It All Together | Tagged , , , , , , , | 1 Comment

Gearing Up for the Holiday Shopping Season

For many retailers, the upcoming holiday shopping season will account for a large portion of their annual sales — and profits. Holiday planning is generally done well in advance by retailers, and multichannel retailers must be prepared for seamless purchase transactions.
Consider these observations by Jonathan Levitt, writing for Multichannel Merchant
In-store pickup is one omnichannel feature that can go amazingly well – or frightfully wrong – depending on how you execute.  Fighting back against the much-hyped threats of showrooming and same-day delivery, many omnichannel retailers now let customers buy or reserve products online, and then pick them up in-store. In-store fulfillment has proved extremely popular among shoppers because it combines the best of both worlds: the convenience of online or mobile shopping and the immediate satisfaction of in-store purchases.”
“But here’s the rub; in-store pickup only works if the process is glitch-free. From the standpoint of execution, it can go wrong quickly – turning off shoppers and negatively impacting the retailer’s brand. Customers want to easily find the pick-up location, get efficient and friendly customer service, and avoid long lines. If customers have the opposite experience, they’ll not only never use in-store pickup again, but may never shop with that retailer again!”
Click the image to read more from Multichannel Merchant.

 

Posted in Online Retailing, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer, Technology in Retailing | Tagged , , , , , , , , , , | 2 Comments

A New Report on the State of Mobile Retailing

As we know, this is now the emerging era of mobile media. And this is a key area in which retailers need to excel to stay ahead of the competition.
Take a look at the following infographic to see how retailers can better utilize technology to enhance the customer experience — and to increase sales.

 

by RICSSoftware. From Visually.

 

Posted in Online Retailing, Part 3: Targeting Customers and Gathering Information, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer, Social Media and Retailing, Technology in Retailing | Tagged , , , , , , , , , , , | 1 Comment