Let’s Support Real Heroes!

Posted on November 3, 2014 by bermanevansretail

Here are two heartwarming and poignant stories about the best of us! We can all do better.

Evans on Marketing's avatarEvans on Marketing

We can all be responsible members of society and give back to the community.

This is NOT a post about a major team sport or about a famous athlete or a famous celebrity or a famous business leader. It is also NOT about the misdeeds going on in the world. Rather, it is about how true heroes can help to bring us together as a society.This post is about Pete Fretas and the ALS “Ice Bucket Challenge” and cancer victim Lauren Hill’s quest to play college basketball.

For several months, we’ve been following the uplifting story of the “Ice Bucket Challenge.” Do you know the origin of the challenge? It’s sports-related:Pete Frates, a Bostonian who was diagnosed with ALS in March 2012, is credited with initiating the challenge. Pete was a baseball player and team captain at Boston college, where he graduated in 2007…

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Is “Free Shipping” Really “Free”?

Posted on November 2, 2014 by bermanevansretail
We know that more shoppers today are price-conscious and more of them are likely to comparison shop. One aspect of price that customers are quite interested in is free shipping of online orders.
But “free shipping” has two components that relate to whether it is truly “free”:
(1) Is there a minimum purchase amount required for free shipping?
Although some online retailers set purchase amounts of $50 or higher for free shipping, this policy is transparent and shipping is free under the conditions stated.
Retailers such as Amazon.com, Target, and Wal-Mart offer free shipping with no minimum purchase if a membership fee has been paid (such as with Amazon’s Prime) or at particular times of the year (such as Target and Wal-Mart during the holiday season).
(2) Does free shipping result in higher prices for merchandise?
This practice is NOT transparent and does not really give “free shipping” to shoppers. The cost is merely included in the merchandise prices. Fortunately, due to online comparison shopping, few retailers can get away with this tactic. It only works with unassuming consumers.
As Laura Stevens and Shelly Banjo report for the Wall Street Journal:
“Free shipping was supposed to be a temporary enticement in the early days of E-commerce, but customers came to expect it, and even demand it. In a recent survey of 5,800 U.S. online shoppers, fully half said they have abandoned an order if they didn’t qualify for free shipping, according to comScore Inc., a data tracking firm that conducted the study for UPS.”
“Nearly 90% of [online] retailers offer some sort of free shipping option, compared with about 65% two years ago, according to William Blair analyst Mark Miller. One difference now, though, is that retailers are using the perk as leverage. Free shipping is so important that 93% of online shoppers said they have taken extra actions to qualify, like adding extra items to their shopping cart or opting for a slower method of delivery, according to the comScore survey.”
Click the image for a WSJ video.

 

 

Posted in Online Retailing, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer | Tagged , , , , , , | 2 Comments

Don’t Discourage Customers from Visiting Your Web Site

Posted on November 1, 2014 by bermanevansretail
Unfortunately, many viewers abandon a Web site after a short visit. Why does this happen? And what can we do about it?
As Kissmetrics notes:
“Attracting a potential customer is hard enough. Grabbing their interest and retaining them is even more difficult. It’s important to design your site so that user frustration is kept to a minimum, thereby maximizing customer retention. Below are some examples of what not to do when designing your Web site.”
 
What Makes Someone Leave A Website?
Source: What Makes Someone Leave A Website?

 

Posted in Online Retailing, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 7: Communicating with the Customer, Social Media and Retailing | Tagged , , , , , , , , , , | Leave a comment