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Category Archives: Video Clips (non-career)
A Video Interview with Devin Wenig, President of eBay Marketplaces
McKinsey’s Simon London recently sat down for an extended interview with Devin Wenig, President of eBay Marketplaces. In the interview, Wenig discussed the effects of digitization on traditional retailers, the status of bricks-and-mortar stores, the evolving shopping experience, and the use … Continue reading
Posted in Online Retailing, Part 1: Overview/Planning, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer, Part 8: Putting It All Together, Retail Executive Interviews, Social Media and Retailing, Video Clips (non-career)
Tagged customer expectations, customer loyalty, customer service, Devin Wenig, eBay, experiential retailing, global, McKinsey, multichannel, online shopping, planning, tips, video
1 Comment
Understanding and Marketing to the Long Island Consumer: A Small Business Perspective
Take a look at a recent interview I did with Fios1. There are lots of nice graphics, too.
Posted in Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business, Video Clips (non-career)
Tagged competition, customer expectations, demographics, experiential retailing, Fios1, Joel Evans, planning, shopping, small business, tips, video
1 Comment
Delivering on the Brand Promise: A Video Series
RetailWire has put together an excellent 7-part video series that is useful for any type of retailer, sponsored by Oracle Retail. Part 1: The Big Data Deluge Part 2: Applying Cross-Channel Principles Part 3: Drivers of Great Cross-Channel Experiences Part … Continue reading
Posted in Part 1: Overview/Planning, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 4: Store Location Planning, Part 5: Managing a Retail Business, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer, Part 8: Putting It All Together, Retail Executive Interviews, Video Clips (non-career)
Tagged information, multichannel, opportunity, Oracle, planning, retail analytics, RetailWire, strategy, tips, trends, video
1 Comment
