RetailWire has put together an excellent 7-part video series that is useful for any type of retailer, sponsored by Oracle Retail.
Part 1: The Big Data Deluge
Part 2: Applying Cross-Channel Principles
Part 3: Drivers of Great Cross-Channel Experiences
Part 4: Mobilizing the Store
Part 5: Personalization and Mobile
Part 6: Sharing and Related Expectations
Part 7: Technology and the Essence of Good Service