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Category Archives: Part 5: Managing a Retail Business
Darden Restaurants: A Great Place to Work
Have you heard of Darden Restaurants? Chances are that many of you have not. Heard of Red Lobster, Olive Garden, LongHorn Steakhouse, or Capital Grille? Chances are that most ofe you have heard of at least one of these restaurant … Continue reading
More on Studying Men as Shoppers
A lot of attention has been devoted to the power and characteristics of women shoppers — and rightfully so. Click here, for example. But, most retailers also need to enhance their knowledge base regarding men as shoppers. With that in … Continue reading
Posted in Online Retailing, Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer, Social Media and Retailing
Tagged customer expectations, experiential retailing, infographic, men, merchandising, multichannel, online shopping, opportunity, planning, segmentation, shopping, trends
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Netflix’s BIG Comeback
Not long ago, Netflix CEO Reed Hastings was widely criticized for the way in which he decided to separate the Netflix DVD-rental business from its Web streaming service. Some customers were confused by the new pricing strategy; and others were … Continue reading
Posted in Online Retailing, Part 1: Overview/Planning, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer, Part 8: Putting It All Together, Social Media and Retailing, Technology in Retailing
Tagged customer expectations, customer loyalty, customer service, entrepreneur, experiential retailing, inventory management, merchandising, multichannel, Netflix, online shopping, opportunity, planning, pricing, Reed Hastings, social media, success, technology
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