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Category Archives: Part 3: Targeting Customers and Gathering Information
The Value and Results of Live Chat
As we have posted before, Live Chat has become a more valuable practice in the online retailer’s toolbox. So, where are we with Live Chat today? James Arnold, Business to Community — “You’ll find that the benefits of using a live … Continue reading
Posted in Online Retailing, Part 1: Overview/Planning, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 7: Communicating with the Customer, Technology in Retailing
Tagged Business 2 Community, Comm100, customer expectations, live chat, LiveChat, merchandising, multichannel, online shopping, opportunity, planning, Software Advice, technology, tips, trends, trust
2 Comments
Amazon Collecting Sales Tax in More States
Since their inception, online retailers have often had a major advantage over their brick-and-mortar and brick-and-click counterparts: they haven’t had to collect sales tax on items sold to customers in many states where they did not have a physical presence. … Continue reading
Posted in Online Retailing, Part 1: Overview/Planning, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business, Part 6: Merchandise Management and Pricing
Tagged Amazon, collecting sales tax, competition, customer expectations, merchandising, multichannel, online sales, online shopping, pricing, sales tax, shopping
2 Comments
Retailing: From A to Z 