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Tag Archives: live chat
The Value and Results of Live Chat
As we have posted before, Live Chat has become a more valuable practice in the online retailer’s toolbox. So, where are we with Live Chat today? James Arnold, Business to Community — “You’ll find that the benefits of using a live … Continue reading
Posted in Online Retailing, Part 1: Overview/Planning, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 7: Communicating with the Customer, Technology in Retailing
Tagged Business 2 Community, Comm100, customer expectations, live chat, LiveChat, merchandising, multichannel, online shopping, opportunity, planning, Software Advice, technology, tips, trends, trust
2 Comments
Live Chat Software Adds to the Online Experience
Guest Blogger Today’s post is by David Campbell, who blogs about customer service trends for ClickDesk live chat and helpdesk software. He is an active freelance writer and his other interests include organic SEO and growth hacking. _______________________________________________________________________ Whether you’re … Continue reading
Posted in Part 1: Overview/Planning, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer, Technology in Retailing
Tagged ClickDesk, conversion, customer expectations, customer satisfaction, David Campbell, e-commerce, infographic, interactive, live chat, omnichannel, online sales, opportunity
2 Comments