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Tag Archives: trends
How Shoppers Use Digital Tools
As we know, the digital revolution has dramatically changed the consumer’s mode of shopping. Here are some of the more interesting developments. Retail Touchpoints states that: “Consumer use of digital tools is increasing significantly, doubling or tripling since 2010, according … Continue reading
Posted in Online Retailing, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer, Technology in Retailing
Tagged customer expectations, customer service, experiential retailing, infographic, merchandising, multichannel, online shopping, opportunity, planning, promotion, retail analytics, Retail Touchpoints, shopping, social media, technology, trends
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The Evolution of Self-Service in Supermarkets and Grocery Stores
As retailers weigh the pros and cons of self-service shopping (see this post, for example), a lot of exciting things are happening in this area. Self-Service World and Kiosk Marketplace report that: “Thanks to the adoption of self-service technology at grocery … Continue reading
Posted in Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer, Technology in Retailing
Tagged customer expectations, customer loyalty, customer service, experiential retailing, grocery retailing, Kiosk Marketplace, merchandising, opportunity, planning, promotion, self checkout, self-service, Self-Service World, shopping, success, supermarket, technology, trends
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A Graphical Look at the Apple Store’s Peformance
As we know, Apple’s store division has been on an incredible roll (see this post, for example). So, how are these stores doing across several financial dimensions? Recently, Horace Dediu compiled data on the Apple Store group and charted performance … Continue reading
Posted in Global Retailing, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 4: Store Location Planning, Part 5: Managing a Retail Business, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer, Part 8: Putting It All Together
Tagged Apple, Apple Store, customer expectations, customer loyalty, customer service, experiential retailing, financial performance, online shopping, planning, retail analytics, shopping, strategy, success, trends
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Retailing: From A to Z 