Tag Archives: customer service

eBay: Expanding Its Multi-Channel Efforts

Posted on January 18, 2013 by bermanevansretail

eBay is well known for its online retail prowess. As the company notes: “With more than 100 million active users globally, eBay is the world’s largest online marketplace, where practically anyone can buy and sell practically anything. Founded in 1995, … Continue reading →

Posted in Online Retailing, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Social Media and Retailing | Tagged , , , , , , , , , , | Leave a comment

Retail Management: A Strategic Approach

Posted on January 17, 2013 by bermanevansretail

Our text, Retail Management: A Strategic Approach, 12th edition, is not only accompanied by this blog and our Twitter feed, but also a complete set of retail resources. Check it out. Thanks. 🙂

Posted in Careers in Retailing, Global Retailing, Online Retailing, Part 1: Overview/Planning, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 4: Store Location Planning, Part 5: Managing a Retail Business, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer, Part 8: Putting It All Together, Privacy and Identity Theft Issues, Social Media and Retailing, Technology in Retailing | Tagged , , , , , , , , , , , , , , , , , | 1 Comment

An Infographic Look at Amazon.com

Posted on January 15, 2013 by bermanevansretail

We know Amazon.com is enormous. But, just how big an online retailing presence is the company? As Stephanie Mlot reports for PCmag.com: “The beauty of Amazon.com is the ability to browse hundreds of thousands of products on one Web site. … Continue reading →

Posted in Online Retailing, Part 1: Overview/Planning, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer, Part 8: Putting It All Together, Social Media and Retailing, Technology in Retailing | Tagged , , , , , , , , , , , , , , , , , | Leave a comment