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Tag Archives: competition
How Can Loyalty Programs Best Satisfy Customers?
What are consumers most interested in with the loyalty programs to which they belong? According to eMarketer: “Multichannel and Web-only retailers can earn customer loyalty by mitigating the pain points consumers encounter while shopping online. Focusing on improving shipping and delivery time, … Continue reading
Posted in Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 7: Communicating with the Customer
Tagged competition, customer expectations, customer loyalty, customer service, eMarketer, experiential retailing, loyalty program, multichannel, online shopping, opportunity, shopping, social media, strategy, success
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New Beverage Regulations Can Be Confusing — To Retailers and Their Customers
Retailers must deal with a wide range of regulations — from zoning laws that restrict hours of operation to minimum wage laws to price advertising laws. Many times, the rules are clear and other times they are not. And chains … Continue reading
Posted in Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer
Tagged bad behavior, beverage size, chain, competition, customer expectations, Dunkin' Donuts, inventory management, lawsuit, legislation, McDonald's, merchandising, multichannel, promotion, soda, Starbucks, sugar, trends
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Nordstrom Ranked as Top U.S. Fashion Retailer
Nordstrom is the favorite U.S. fashion chain according to a recent survey by Market Force Information. Nordstrom, a high-end department store chain, was praised for its customer service, store atmosphere, easy returns, and merchandise selection. Kohl’s was second and Macy’s third in this … Continue reading
Posted in Part 1: Overview/Planning, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer, Part 8: Putting It All Together
Tagged apparel, best, competition, customer expectations, customer loyalty, customer service, department store, fashion, inventory management, Kohl's, Macy's, merchandising, multichannel, Nordstrom, planning, promotion, shopping, success, trends
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Retailing: From A to Z 