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Can Apparel Startups Bypass Traditional Retail Channels?
Posted in Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 4: Store Location Planning, Part 5: Managing a Retail Business, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer
Tagged apparel, customer expectations, customer service, department store, direct channel, entrepreneur, experiential retailing, inventory management, location, merchandising, multichannel, online shopping, opportunity, planning, Plunkett Research, Pop Outerwear, pricing, promotion, retail, segmentation, shopping, store, traditional, trends, wholesales
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Google Testing Same-Day Delivery Service
Just yesterday, we blogged about Google’s plans for opening stores. There are also reports that Google has begun testing its entry into the emerging same-day delivery competitive marketplace. This involves Google assisting other firms rather than delivery from Google-owned stores.
According to Alistair Barr, writing for Reuters: “Google Inc began testing a same-day delivery service with retailers in recent weeks, the latest move into Amazon.com’s e-commerce turf by the world’s largest Internet search company. Google Shopping Express helps local retail stores sell products online and have the items delivered to shoppers the same day, according to a person familiar with the test. Google arranges for third parties, such as couriers, to pick the products up from local stores and deliver the items to shoppers. Neither the stores nor Google handle the deliveries, the person explained on condition of anonymity because the service is still in the early development stage.”
Click the image to read more of Barr’s story.
Photo by Andrew Kelly for Reuters
Posted in Part 1: Overview/Planning, Part 3: Targeting Customers and Gathering Information, Part 4: Store Location Planning, Part 5: Managing a Retail Business, Part 6: Merchandise Management and Pricing, Technology in Retailing
Tagged customer expectations, customer loyalty, customer service, delivery, Google, inventory management, location, logistics, merchandising, multichannel, online shopping, opportunity, planning, promotion, same day, success, technology, trends
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Google to Open Stores?
The retailing sector has attracted a lot of non-retailers over the past few years, the most successful being Apple Inc. with its Apple Stores (click here for an earlier post). Now, it looks like Google is preparing to join Microsoft as the latest high-tech companies to open retailers.
As Amir Efrati writes for the Wall Street Journal: “Google Inc. has been developing plans to launch retail stores in the U.S., said people familiar with the matter, in another sign the company is studying Apple Inc.’s playbook for building a consumer-electronics brand. The stores would likely sell Google-branded hardware, these people said. But it isn’t clear when or where any stores would open, and one of the people said the Internet giant might not move forward with the plan this year. Apple’s stores have been a big factor in the success of the company’s iPhones and iPads, and Microsoft Corp. has also opened its own retail outlets. Inside Google, the idea of opening retail stores has long been debated as the company has become a major player in mobile devices, said people familiar with the discussions. Such a move may represent a change of heart in the two years since Google co-founder Larry Page became the company’s chief executive. Following Google’s short-lived attempt in 2010 to bypass brick-and-mortar stores to sell the Nexus One smartphone via its website, Mr. Page didn’t express much interest in opening retail stores whenever the possibility was discussed, said a person with knowledge of the matter. Yet, Google’s expansion beyond Web services and software into mobile hardware makes a move into retail seem more logical.”
Click the image for a WSJ video on Google retailing.
Photo by Bloomberg News
Posted in Part 1: Overview/Planning, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 4: Store Location Planning, Part 5: Managing a Retail Business, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer
Tagged experiential retailing, Google, location, merchandising, opportunity, shopping, store, strategy
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