SSI Group: A State-of-the-Art Philippine Retailer

Posted on April 5, 2016 by bermanevansretail
SSI Group is a Philippine retailer that describes itself in this way:
SSI Group is the leading specialty retailer in the Philippines with an extensive portfolio of established international brands [including Payless Shoesource]. Our portfolio caters to all aspects of a quality lifestyle and is supported by a nationwide strategic retail presence. We lead the Philippine specialist retail market in terms of the size and breadth of our international brand portfolio and store footprint. As of June 2015, our retail network consisted of 771 specialty stores covering 142,000+ sqm of prime retail space. We have also expanded our retail format offerings with our entry into convenience stores under the FamilyMart franchise, and department stores under the Wellworth brand.”
Here is a video interview by Retail TouchPoints with Reuben J. Ravago, Vice-President — Information Technology at SSI Group.


 

Posted in Global Retailing, Online Retailing, Part 1: Overview/Planning, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 4: Store Location Planning, Part 5: Managing a Retail Business, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer, Part 8: Putting It All Together, Social Media and Retailing | Tagged , , , , , , , , , | 1 Comment

Bluemercury’s In-Store Strategy

Posted on April 4, 2016 by bermanevansretail
Bluemercury is a luxury beauty products and spa retail chain with stores in about 20 states and the District of Columbia. Macy’s acquired Bluemercury in 2015.
Recently, Retail TouchPoints did a video interview with Barry Beck, Founder & COO, Bluemercury: 
“With access to more than two million customer records, Bluemercury used data to launch the proprietary M-61 product line and advance its omnichannel initiatives. Since it was acquired by Macy’s, Bluemercury has launched four stores-within-a-store at Macy’s. Barry Beck describes the company’s focus on future progress in three segments of revolutionary and evolutionary initiatives: Near-term, next-generation, and upstream technology. His advice? ‘One thing every executive has to be concerned about is being ‘Ubered’ – completely disrupted by technology you weren’t aware of.'”


 

Posted in Career Video Clips, Part 1: Overview/Planning, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 4: Store Location Planning, Part 5: Managing a Retail Business, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer, Part 8: Putting It All Together | Tagged , , , , , , , , , , , | Leave a comment

Better Utilizing Real-Time Data

Posted on April 1, 2016 by bermanevansretail
As we have noted before (see, for example, 1, 2, 3), many retailers are becoming more involved with retail analytics and big data. But, are they doing enough?
Consider these observations by Ray Hartjen, reporting for RetailNext:
“The best in retail has never been about retail, but rather about shoppers, and a critical first step in retail’s reinvention is an alignment around shoppers, not channels. Have you ever asked a bunch of shoppers what ‘omnichannel’ means? I have, and believe me, no one outside of the retail industry talks in terms of channels. Rather, to shoppers, it’s called ‘shopping,’ and it’s the singular experience on which consumers decide the select few brands that rise to the status of ‘retailer of choice.’”
“RetailNext recently commissioned a study from Forrester Consulting, and the findings revealed a stubborn and persistent gap in perceptions and expectations between shoppers and retailers. The infographic below highlights some of the findings of the study, and the insights suggest retailers would be better off aligning around shoppers and their new shopping journeys, and not around the myriad of traditional channels.”

 


 

Posted in Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer, Technology in Retailing | Tagged , , , , , , , , , , , | 2 Comments