Tag Archives: shopping

A Retailing Call to Action: More Bad News About Hacking

Posted on January 18, 2014 by bermanevansretail

The back story about the recent hacking episode with Target keeps getting worse!! And the implications for ALL retailers is clear: They must be more vigilant in protecting their computer networks; and they must be more responsive when hackers have … Continue reading →

Posted in Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer | Tagged , , , , , , , , , , | 6 Comments

Customer Expectations: A New Shopping Infographic

Posted on January 14, 2014 by bermanevansretail

Baynote (a provider of personalized customer experience solutions) recently released the results of its 4th annual “Holiday Online Shopping Survey.” 1,000 U.S. online holiday shoppers were surveyed during the week after Cyber Monday 2013. The survey looks at consumer behavior … Continue reading →

Posted in Online Retailing, Part 3: Targeting Customers and Gathering Information, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer, Social Media and Retailing, Technology in Retailing | Tagged , , , , , , , , , | 2 Comments

Amazon and eBay: Retail Killers Or Fighting for the 6 Percent?

Posted on December 20, 2013 by bermanevansretail

Clearly, Amazon.com and eBay are major — and aggressive — price-oriented online retailers. And yes, they have clobbered some store retailers’ profit margins and driven many store retailers out of business. And yes, they are competing with each other as … Continue reading →

Posted in Online Retailing, Part 1: Overview/Planning, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 4: Store Location Planning, Part 5: Managing a Retail Business, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer, Part 8: Putting It All Together | Tagged , , , , , , , , | 2 Comments