Customer Expectations: A New Shopping Infographic

Baynote (a provider of personalized customer experience solutions) recently released the results of its 4th annual “Holiday Online Shopping Survey.” 1,000 U.S. online holiday shoppers were surveyed during the week after Cyber Monday 2013. The survey looks at consumer behavior and buying influences across retail channels, including stores, Web sites, social networks, tablets, and mobile devices.
The infographic below summarizes its findings.

 

 

This entry was posted in Online Retailing, Part 3: Targeting Customers and Gathering Information, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer, Social Media and Retailing, Technology in Retailing and tagged , , , , , , , , , . Bookmark the permalink.

2 Responses to Customer Expectations: A New Shopping Infographic

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  2. Pingback: 2014’s Most Popular Posts at Retailing: From A to Z | Retailing: From A to Z by Joel Evans

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