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Tag Archives: merchandising
The “Dark Art” of E-mails from Retailers
Retailers are working very diligently to get shoppers to react to their E-mail offers — in an environment where people often view such e-mail as spam or junk. As Elizabeth Holmes reports for the Wall Street Journal: “The first one … Continue reading
Posted in Online Retailing, Part 3: Targeting Customers and Gathering Information, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer, Social Media and Retailing
Tagged customer expectations, E-mail, experiential retailing, merchandising, opportunity, promotion, retail analytics, segmentation, shopping, trends, trust
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Macy’s Two Days of Christmas Blitz: Open 48-Plus Hours Straight
To pump up holiday sales, Macy’s will be open nationwide from 7:00 AM on Friday December 21 until midnight Sunday December 23. As Caroline Winter reports for Businessweek: “American retailers have never been shy about extending their operating hours during … Continue reading
Posted in Online Retailing, Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer
Tagged Christmas, customer expectations, customer loyalty, customer service, experiential retailing, Macy's, merchandising, opportunity, planning, pricing, sale, trends
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