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Tag Archives: experiential retailing
More Retailers Doing Well by Doing Good
Retailer success and involvement in socially desirable projects are not incompatible. In fact, support for the community is at the core of many retailers’ strategies. As Jonathan Lee reports for Retail Touchpoints: “The cross-pollination between corporations and non-profit organizations has produced … Continue reading
Posted in Part 1: Overview/Planning, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business, Part 7: Communicating with the Customer
Tagged customer loyalty, doing good, entrepreneur, ethics, experiential retailing, good behavior, Retail Touchpoints, success, tips, TOMS, Warby Parker
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An Interview with Build-A-Bear’s CEO
Build-A-Bear Workshop is the very popular and highly interactive multichannel retailer that appeals to adults and children of almost any age. Recently, Build-A-Bear’s new CEO Sharon sat down for an interview about her career with Patricia R. Olsen of … Continue reading
Posted in Career Useful Information, Careers in Retailing, Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business
Tagged Build-A-Bear, career, customer expectations, customer service, experiential retailing, interview, Mattel, merchandising, multichannel, opportunity, planning, Sharon John, Stride Rite, success, tips
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Online Shopping: Millennials Step Up
We know that online shopping behavior varies by age, income, education, etc. Now, a new study by DDB Worldwide shows the significant impact of age on online shopping attitudes and behavior. As eMarketer notes: “A January 2013 survey from ad agency DDB … Continue reading
Posted in Online Retailing, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 7: Communicating with the Customer
Tagged customer expectations, customer service, eMarketer, experiential retailing, multichannel, online shopping, segmentation, shopping, trends
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