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Tag Archives: good behavior
J&J and Walgreens’ Health-Related Collaboration
Johnson & Johnson (J&J) operates three main product lines: consumer products (including items “in the baby care, skin care, oral care, wound care, and women’s health care fields, as well as nutritional and over-the-counter pharmaceutical products, and wellness and prevention … Continue reading
Posted in Part 1: Overview/Planning, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer
Tagged Balance Rewards for healthy choices, customer expectations, customer service, experiential retailing, good behavior, health, J&J, trends, trust, Walgreens
1 Comment
The Effects of Employee Behavior and Attitudes
Many retailers, such as Costco, provide a positive, reinforcing work environment for their employees. Many other retailers [we’ll leave these uncited] have allowed an environment to exist that leads to some disgruntled employees — who then may rub off on … Continue reading
Posted in Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business, Part 7: Communicating with the Customer
Tagged bad behavior, customer service, employee satisfaction, experiential retailing, good behavior, Retail Contrarian, tips, trust
2 Comments
A 2014 Customer Service Hall of Fame Survey
As we have reported before (see 1, 2), in this highly competitive marketplace, superior customer service is often the key to business success. Thus, customer service rankings are quite important as external validation of how well companies are doing in this … Continue reading
Posted in Part 1: Overview/Planning, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information
Tagged Amazon, best, Chick-fil-A, customer expectations, customer loyalty, customer service, good behavior, shopping, success, Trader Joe's, video
2 Comments