Tag Archives: employee satisfaction

Customers That Make Employees Want to Hide

Posted on June 14, 2016 by bermanevansretail

As we have noted many times, the quality of customer service may make or break a retail store. But what are employees supposed to do when customers exhibit bad (sometimes abusive) behavior? What would YOU do if customers go overboard? … Continue reading →

Posted in Part 1: Overview/Planning, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business, Part 7: Communicating with the Customer, Video Clips (non-career) | Tagged , , , , , , , | 3 Comments

Strong Employee Relations Vital in Retailing

Posted on March 25, 2016 by bermanevansretail

One of the main contributors to the customer experience is motivated, upbeat employees. We have noted this a number of times over the last few years (see, for example, 1, 2, 3, 4, 5). With this in mind, let’s highlight two … Continue reading →

Posted in Career Useful Information, Careers in Retailing, Part 1: Overview/Planning, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business | Tagged , , , , , , , , | 1 Comment

Measuring Whether Retailers Are Providing Good Jobs

Posted on October 8, 2015 by bermanevansretail

As we have reported before, it is critical for retailers to better understand and motivate their employees. With that in mind, what retailers are doing best with employee relations and performance? Recently, Zeynep Ton, an adjunct associate professor the MIT Sloan School of Management, … Continue reading →

Posted in Career Useful Information, Careers in Retailing, Part 1: Overview/Planning, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 5: Managing a Retail Business | Tagged , , , , , | 1 Comment