Tag Archives: good manners

Social Media Dos and Don’ts

Are you and/or your firm actively utilizing social media? If yes, do you know what behaviors that consumers feel are “cool” or “annoying”? As Felix Richter reports for Statista: “The rise of social media has presented brands [retailers] with a … Continue reading

Posted in Online Retailing, Part 7: Communicating with the Customer, Social Media and Retailing | Tagged , , , , , | Leave a comment

How Retailers Can Be More Customer-Centric

A while back, Professor Joel Evans of Hofstra University’s Zarb School of Business wrote an article about “Customer Centricity” for Promo Magazine (now part of Chief Marketer.) The essence of that still rings true today — even more so given … Continue reading

Posted in Part 1: Overview/Planning, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 7: Communicating with the Customer | Tagged , , , , , , , , , , , | 1 Comment

Part Three. Words of Wisdom to Be Happier

To round out our three-part series on being happier, we offer the wisdom of Poet Ralph Waldo Emerson, Nobel Peace Prize Winner Nelson Mandela, Holocaust Victim Anne Frank, and Former U.S. First Lady Eleanor Roosevelt. The wisdom expressed below is … Continue reading

Posted in Part 5: Managing a Retail Business, Social Media and Retailing | Tagged , , , , , , , , , , , , , , , | 1 Comment

Part Two. Happiness at Work: An Infographic

As we posted yesterday (“Part One. Happiness in Life: An Infographic”), one of our key life goals should be happiness, a state of well-being and contentment. This applies to our work lives — not just our personal lives. So again, … Continue reading

Posted in Career Useful Information, Careers in Retailing, Part 5: Managing a Retail Business | Tagged , , , , , , , , , , , , | 2 Comments

Part One. Happiness in Life: An Infographic

No matter what our career or life stage, one of our key life goals should be happiness. As defined by Merriam-Webster: Happiness is “a state of well-being and contentment.” So, a good starting point is to ask ourselves how happy … Continue reading

Posted in Part 1: Overview/Planning, Part 5: Managing a Retail Business | Tagged , , , , , , , , , | 3 Comments

All Are Welcome Here

The American Express OPEN Forum has produced a valuable video, All Are Welcome Here,  based on the acceptance of diversity: “More than 10,000 small business owners around the country are sending a message. They want their communities to know that … Continue reading

Posted in Part 1: Overview/Planning, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 7: Communicating with the Customer, Retail Executive Interviews, Social Media and Retailing, Video Clips (non-career) | Tagged , , , , , , , , , | 1 Comment

What Makes Great Firms: Tips from Jack Welch

To many expert observers, Jack Welch (who served as CEO of General Electric from 1981 to 2001) was the “Manager of the Century,”  as he was called by Fortune. According to 60 Minutes, the value of GE stock rose by … Continue reading

Posted in Career Useful Information, Careers in Retailing, Part 1: Overview/Planning, Part 8: Putting It All Together | Tagged , , , , , , , , , , , | 1 Comment