As we have noted many times, the quality of customer service may make or break a retail store. But what are employees supposed to do when customers exhibit bad (sometimes abusive) behavior?
What would YOU do if customers go overboard?
This entry was posted in Part 1: Overview/Planning
, Part 2: Ownership, Strategy Mix, Online, Nontraditional
, Part 3: Targeting Customers and Gathering Information
, Part 5: Managing a Retail Business
, Part 7: Communicating with the Customer
, Video Clips (non-career)
and tagged bad behavior
, customer expectations
, employee satisfaction
, experiential retailing
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