Tag Archives: customer service

The Next Evolution: Store 3.0

Posted on August 13, 2012 by bermanevansretail

Deloitte, a leading consultancy, has coined the term Store 3.0 and come to several conclusions about where retailing is headed. According to Deloitte, which conducted a recent survey of retailing executives: “The survey results show that few retailers are leading … Continue reading →

Posted in Online Retailing, Part 1: Overview/Planning, Part 4: Store Location Planning, Part 5: Managing a Retail Business, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer, Part 8: Putting It All Together, Social Media and Retailing, Technology in Retailing | Tagged , , , , , , , , , , , , | Leave a comment

J.C. Penney Wants To Eliminate the Cashier

Posted on July 24, 2012 by bermanevansretail

As a part of his long-term plan to revitalize J.C. Penney, new CEO Ron Johnson is now on another mission: to eliminate store cashiers. What do YOU think about this? According to Business Reporter, during a speech at Fortune’s  Brainstorm Tech conference … Continue reading →

Posted in Part 5: Managing a Retail Business, Technology in Retailing | Tagged , , , , | Leave a comment

Verizon Helps the Geek Squad Get Serious

Posted on July 23, 2012 by bermanevansretail

Verizon recently announced a new technological partnership with Best Buy’s Geek Squad. As reported by Matt Pillar, Verizon is now offering “a multi-tiered menu of 24/7 phone and online IT help desk services for businesses, supported in the physical realm by … Continue reading →

Posted in Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business, Technology in Retailing | Tagged , , , | Leave a comment