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Category Archives: Technology in Retailing
A New UPS Report: Complexities of Online Retailing
On a regular basis, shipping giant UPS publishes reports on the “UPS Pulse of the Online Shopper™.” Its 2016 report deals with the tech-savvy shoppers who are transforming the retail landscape: “While E-commerce offers new, unparalleled opportunities for accelerated … Continue reading
Posted in Online Retailing, Part 1: Overview/Planning, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer, Part 8: Putting It All Together, Social Media and Retailing, Technology in Retailing
Tagged 2016, competition, customer expectations, experiential retailing, multichannel, opportunity, planning, Pulse of the Online Shopper, report, strategy, tips, UPS
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Customers and Retailers: Beware of Public Wi-Fi
Have you ever used free public Wi-Fi at the airport, Starbucks, Panera Bread, or other unsecured venues? Is it safe from hacking, identity theft, and other invasions of privacy? No!! So, why do we use it? According to Ian Barker, … Continue reading
Posted in Online Retailing, Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business, Part 7: Communicating with the Customer, Privacy and Identity Theft Issues, Technology in Retailing
Tagged bad behavior, customer expectations, cyber security, ethics, hacking, infographic, privacy, public Wi-Fi, risk, trust, Xirrus
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Uber Drop-Offs Right to the Store
There is now a new opportunity for Uber, the ride-sharing firm: Delivering customers right to the retail store. As reported by Lauren Johnson for Advertising Week: “The ride-hailing app is partnering with location-data company Yext to let retail brands create … Continue reading
Posted in Online Retailing, Part 1: Overview/Planning, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 4: Store Location Planning, Part 7: Communicating with the Customer, Social Media and Retailing, Technology in Retailing
Tagged competition, customer expectations, customer service, experiential retailing, multichannel, opportunity, planning, shopping, technology, Uber, Yext
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