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Category Archives: Part 3: Targeting Customers and Gathering Information
Fitting Rooms Go Digital
As we have reported before (see, for example, 1, 2, 3), many retailers have hopped on the digital revolution. Now, we are even seeing digital fitting rooms. Niki Blasina reports for the Wall Street Journal that some retailers are deploying “video … Continue reading
Posted in Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business, Part 7: Communicating with the Customer, Technology in Retailing, Video Clips (non-career)
Tagged customer expectations, customer service, digital, experiential retailing, fitting room, Neiman Marcus, Rebecca Minkoff, video
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The Pre-Millennial and Retailing
Pre-millennials are those born in the 1980s and 1990s. This group is an important one for the future of most retailers. BearingPoint has done a lot of research on this market segment. Take a look at an infographic and a … Continue reading
Posted in Part 1: Overview/Planning, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer, Social Media and Retailing
Tagged BearingPoint, customer expectations, experiential retailing, infographic, pre-millennial, segmentation, shoppers, video, YouTube
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An Infographic Look at Social Media Marketing in 2015
As Kristy Schnabel reports for It’s Virtually Done: “Social Media Examiner is the largest online social media magazine. At their event — Social Media Marketing World (#SMMW15) — they promised that we would ‘rub shoulders with the biggest names and … Continue reading
Posted in Online Retailing, Part 1: Overview/Planning, Part 3: Targeting Customers and Gathering Information, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer, Social Media and Retailing
Tagged #SMMW15, customer expectations, experiental marketing, infographic, promotion, social media, Social Media Marketing World, tips, trends
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