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Tag Archives: online
Attitudes Toward Online Shopping by Age and Gender
DDB Worldwide recently conducted a major survey of online shopping behavior. The findings are interesting. Look at the following chart, which groups people by age and gender. Where do YOU fit? Are the findings reflective of YOUR behavior? Click the … Continue reading
The Online Shopper’s Road to Happiness — Or Unhappiness
Look at this infographic to see what makes online shoppers happy or unhappy with their shopping experiences.
Posted in Online Retailing, Part 1: Overview/Planning, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 7: Communicating with the Customer
Tagged ComScore, customer expectations, customer loyalty, customer service, experiential retailing, infographic, merchandising, mobile shopping, multichannel, online, online shopping, retail analytics, shopping, social media, UPS
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Online Retailers Now Popping Up as Stores
According to CNN Money: “It used to be that brick-and-mortar stores would later add a Web site. Now retailers that make their debut online are adding pop-up, real-world stores.” Click the image for a video on this topic.
Posted in Online Retailing, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 4: Store Location Planning, Part 5: Managing a Retail Business, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer, Video Clips (non-career)
Tagged competition, customer expectations, customer service, location, merchandising, multichannel, online, opportunity, pop-up, shopping, store, strategy, video
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