Tag Archives: customer service

Social Media Still Not a Key Driver of Retail Revenues

Posted on June 7, 2013 by bermanevansretail

Despite the popularity of social media by many retailers and their customers, social media are still not driving much in the way of retail revenues. As reported by Multichannel Merchant, Monetate conducted a 2013 research project on social commerce trends. Here … Continue reading →

Posted in Online Retailing, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 7: Communicating with the Customer, Social Media and Retailing | Tagged , , , , , , , , , , | Leave a comment

The U.S. Shopping Center Is Still Alive and Kicking

Posted on June 6, 2013 by bermanevansretail

Even though online shopping has grown dramatically in recent years, store-based purchases still dominate the retail landscape. Retail professionals know this; many others are surprised that online purchases still represent just a fraction of retail sales. According to research giant … Continue reading →

Posted in Part 3: Targeting Customers and Gathering Information, Part 4: Store Location Planning, Part 5: Managing a Retail Business, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer | Tagged , , , , , , , , , , , , , , , , , | Leave a comment

Wal-Mart’s Green Dot Program for Shelf Stocking

Posted on June 5, 2013 by bermanevansretail

As we have reported earlier, Wal-Mart has experienced some difficulties in keeping its store shelves fully stocked. To combat this problem, the retailer recently implemented a “green dot” program. Renee Dudley, reporting for Bloomberg News, notes that: “The effort Wal-Mart … Continue reading →

Posted in Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business, Part 6: Merchandise Management and Pricing, Technology in Retailing | Tagged , , , , , , , , | Leave a comment