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Tag Archives: customer loyalty
What’s Ahead for Wal-Mart in India (and Elsewhere)?
For Wal-Mart, the world’s largest retailer, the last few years have not always been smooth sailing. U.S. same-store sales growth have been slow, and efforts outside the United States have sometimes been problematic. Now, Wal-Mart has suffered a significant setback … Continue reading
Posted in Global Retailing, Part 1: Overview/Planning, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 4: Store Location Planning, Part 5: Managing a Retail Business, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer, Part 8: Putting It All Together
Tagged Bharti Enterprises, competition, customer expectations, customer loyalty, global retailing, India, problem, Wal=Mart
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New eMarketer Retail Roundup Report
eMarketer recently published a new report on the status and future of E-tailing. As it notes in the introduction to the report: “U.S. retail E-commerce sales are expected to continue growing robustly in coming years, reaching $262.3 billion in 2013. … Continue reading
Posted in Online Retailing, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer, Social Media and Retailing
Tagged competition, customer expectations, customer loyalty, customer service, E-tailing, eMarketer, experiential retailing, multichannel, online shopping, opportunity, segmentation, tips, trends
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Digital Coupons Booming — and Introducing Zavers by Google
The popularity of digital coupons by shoppers is still rapidly rising — and many retailers are actively hopping on board. According to recent research from Zavers by Google and Retail TouchPoints: “As the smartphone becomes one of consumers’ preferred shopping tools, … Continue reading
Posted in Online Retailing, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer, Social Media and Retailing
Tagged customer expectations, customer loyalty, experiential retailing, Google, multichannel, opportunity, planning, promotion, Retail Touchpoints, social media, video, Zavers
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Retailing: From A to Z 