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Category Archives: Part 1: Overview/Planning
Retail Trade-Offs: Self-Service Vs. Human Service
In order to streamine costs to better compete with online retailers and to increase their profit margins, more and more retailers have turned to self-service. While shoppers like this in some situations, (a) there are many instances where they want … Continue reading
Posted in Part 1: Overview/Planning, Part 5: Managing a Retail Business, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer, Technology in Retailing
Tagged customer expectations, customer loyalty, customer service, experiential retailing, multichannel, online shopping, opportunity, self-service, trends
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Keys to Successful Retailing in Europe and Russia
According to research conducted by MasterCard and reported by eMarketer: “Retailers in Western Europe and Russia should be well aware of the changes to their businesses being wrought by new and emerging technologies. Retailers, however, are employing a host of … Continue reading
Posted in Global Retailing, Part 1: Overview/Planning, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer, Technology in Retailing
Tagged customer expectations, customer service, eMarketer, experiential retailing, global, opportunity, Russia, success, technology, tips, trends, Western Europe
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Effective Arguments for Green Supply Chains
Do retailers’ environmental practices matter? Do retail executives wants to be known as “tree huggers”? Read an interesting article on this topic from Arizona State University. Just click the photo.
Posted in Part 1: Overview/Planning, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 5: Managing a Retail Business, Part 7: Communicating with the Customer
Tagged bad behavior, customer expectations, environment, good behavior, inventory management, opportunity, planning, trust
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