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Tag Archives: video
New Ikea Catalogs: A 3-D Look
Ikea is one of the world’s best global retailers; and it is always looking for ways to excite its customers while also keeping costs under control — in order to maintain its low-price strategy and generate profits at the same … Continue reading
Posted in Global Retailing, Online Retailing, Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business, Part 7: Communicating with the Customer
Tagged 3-D, catalog, customer service, Ikea, information, merchandising, promotion, shopping, technology, trends, video
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Best Buy’s Interesting Choice of a New CEO
Best Buy has recently been weathering quite a storm. It is struggling financially and facing intense competition from Amazon.com, Wal-Mart, and many others. Things got so bad that the company’s founder, Richard Schulze, made a hostile bid — which did … Continue reading
Posted in Part 1: Overview/Planning, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 5: Managing a Retail Business, Part 8: Putting It All Together
Tagged Best Buy, competition, customer expectations, financial performance, Hubert Joly, planning, retailing, Richard Schulze, trends, video
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Why Shoppers Don’t Complete Online Purchases
Many shoppers surf the Web to look for and purchase products. But, often they get sidetracked on their way to completing the purchase — for a variety of reasons. Recently, comScore looked into the phenomen of shopping cart abandonment. Milo Local … Continue reading
Posted in Online Retailing, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer, Technology in Retailing
Tagged customer expectations, customer service, infographic, mobile shopping, online shopping, retail, shopping, shopping cart abandonment, video
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