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Tag Archives: IBM
IBM’s 2014 Online Retail Holiday Readiness Report
As online and multichannel retailers intensify their already-underway preparations for the 2014 holiday shopping season, they should take a look at a new report from IBM. According to the IBM report: “A prosperous 2014 holiday season appears to be in … Continue reading
Posted in Part 1: Overview/Planning, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer, Part 8: Putting It All Together
Tagged competition, customer expectations, holiday 2014, IBM, information, inventory management, merchandising, multichannel, online shopping, opportunity, planning, retail analytics, tips, trends
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Relating to the Transitioning Multichannel Shopper
Yes, we know that many consumers now shop at multiple formats. The challenge is to make their experiences as seamless as possible. A new study by IBM offers some valuable insights: “Many retailers today consider themselves omni-channel, with the intent … Continue reading
Posted in Part 1: Overview/Planning, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business, Part 6: Merchandise Management and Pricing
Tagged customer expectations, customer loyalty, customer service, experiential retailing, IBM, multichannel, omni channel, opportunity, planning, tips
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IBM Retail’s YouTube Channel
IBM Retail offers a series of videos at its You Tube channel. Click the image to access the videos.
