An Interview with Build-A-Bear’s CEO

Build-A-Bear Workshop is the very popular and highly interactive multichannel retailer that appeals to adults and children of almost any age.
 
Recently, Build-A-Bear’s new CEO Sharon sat down for an interview about her career with Patricia R. Olsen of the New York Times. Here are a few excerpts from the interview:
After high school, I enrolled in the University of Tennessee, Knoxville, where I majored in communications and advertising. After a couple of years working at a Knoxville ad agency, I decided that if I was going to work in advertising, I needed to go to New York City. I used an advertising directory to select names at top agencies, called those people, and asked if I could send them my résumé and have them walk it to the human resources department.
[I was hired by an agency and since] some of my colleagues in the training program came from Ivy League schools, and I felt I had to prove myself. By doing more than expected, I completed the program in three months — nine months early — and was promoted to assistant account executive.
I found the client side of advertising interesting, which spurred me to attend Columbia University for an MBA. After that, I held executive positions at Mattel, working on the Barbie and Disney businesses. Eventually I moved to Hasbro, where I managed toy brands including Transformers, Nerf, and My Little Pony. In 2010, Stride Rite hired me as president of its Children’s Group. In addition to the Stride Rite brand and retail stores, I was responsible for marketing the Sperry Top-Sider, Saucony, and Keds brands of children’s shoes. 
In June, I was recruited as president and CEO of Build-A-Bear Workshop, which allows children to create custom stuffed animals. It’s a tremendous opportunity for anyone to lead a publicly traded company, and with my history in children’s toys, it’s a natural next step for me.

 

Posted in Career Useful Information, Careers in Retailing, Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business | Tagged , , , , , , , , , , , , , , | Leave a comment

Online Shopping: Millennials Step Up

We know that online shopping behavior varies by age, income, education, etc. Now, a new study by DDB Worldwide shows the significant impact of age on online shopping attitudes and behavior.
As eMarketer notes: “A January 2013 survey from ad agency DDB Worldwide of U.S. Web users’ attitudes toward E-commerce found that both males and females ages 18 to 34 were more likely than their 35- to 64-year-old counterparts to engage in nearly every online shopping activity, with 40% of males and 33% of females in the younger age group reporting that ideally they would buy everything online.”
Take a look at this chart. Click on it to learn more.

 

 

Posted in Online Retailing, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 7: Communicating with the Customer | Tagged , , , , , , , , | 2 Comments

Loyalty Club Members Up, Customer Loyalty Down

Customer loyalty is one of the key drivers of long-time retailer success. As a result, retailers have greatly expanded their loyalty programs to further incentivize repeat business, as the following chart shows.

Nonetheless, sustaining customer loyalty is not an easy feat. As reported by Facts, Figures & the Future: “Being on the key ring is no guarantee a retailer will develop a meaningful relationship with loyalty club cardholders. New data show how badly supermarkets and other businesses fail to offer the experiences and discounts different shopper segments want from their loyalty programs. Nearly half of card-carrying members (47%) have stopped participating in one or more programs this past year—they simply disengage rather than formally request to leave, notes the first annual Maritz Loyalty Report. ‘Given the high percentage of passive defection, it is paramount that loyalty marketers proactively identify the early warning signs of disengaged members,’ urges Scott Robinson, senior director of loyalty consulting for Maritz Loyalty Marketing.” We believe “these findings should compel retailers to make shopping all of these things — easier, more convenient, information-rich (how to eat healthier, how to save), and competitively priced — in order to keep cardholders coming back regularly.”
Click the image to read more.

 

Posted in Part 1: Overview/Planning, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer | Tagged , , , , , , , | 1 Comment