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Deloitte’s Back-to-School 2014 Forecast
Consulting firm Deloitte recently conducted a survey on back-to-school shopping for 2014. The company questioned more than 1,050 parents with students in grades K-12 to “determine the top standouts and consumer shopping trends for the back-to-school season.”
Some of the highlights of the survey are shown in the infographic below. Click the infographic to access Deloitte’s full report on back-to-school shopping.
A Video Interview with Devin Wenig, President of eBay Marketplaces
McKinsey’s Simon London recently sat down for an extended interview with Devin Wenig, President of eBay Marketplaces. In the interview, Wenig discussed the effects of digitization on traditional retailers, the status of bricks-and-mortar stores, the evolving shopping experience, and the use of data to meet shoppers’ needs.
Click the links below for video clips on many of the topics covered in the Wenig interview:
Posted in Online Retailing, Part 1: Overview/Planning, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer, Part 8: Putting It All Together, Retail Executive Interviews, Social Media and Retailing, Video Clips (non-career)
Tagged customer expectations, customer loyalty, customer service, Devin Wenig, eBay, experiential retailing, global, McKinsey, multichannel, online shopping, planning, tips, video
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