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Category Archives: Social Media and Retailing
Social Media Use on the Rise for Small and Medium Firms
With the immense popularity of social media, more and more SMBs (small and medium-sized businesses) are now using such media. It’s not just for the big retailers anymore. According to BIA/Kelsey’s most recent “Local Commerce Monitor” (July 2014), which is … Continue reading
Posted in Online Retailing, Part 1: Overview/Planning, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business, Part 7: Communicating with the Customer, Social Media and Retailing
Tagged BIA/Kelsey, customer expectations, experiental retailing, Facebook, infographic, medium firm, opportunity, planning, retail analytics, small firm, social media, trend, trends
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Understanding the Social Media Platforms You Use
It is not just consumers (people) who need to understand and utilize the proper style and good manners with each social media platform. This is also true for businesses! Proper style and etiquette will enable us all to make our … Continue reading
Posted in Online Retailing, Part 1: Overview/Planning, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business, Part 7: Communicating with the Customer, Social Media and Retailing
Tagged customer expectations, customer loyalty, customer service, etiquette, experiential retailing, good manners, infographic, multichannel, opportunity, planning, social media, tips, trends, trus
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20 Tips for Behaving More Safely Online: Especially with Social Media
BE SMART! Evans on Marketing Over the last several months, I have given a number of presentations on how to be smarter online. It is amazing how many smart people do things online that are not so smart. So, here … Continue reading
Posted in Part 7: Communicating with the Customer, Social Media and Retailing
Tagged identity theft, privacy, tips, trust
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