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Category Archives: Part 5: Managing a Retail Business
eBay: Back and Stronger Than Ever
Not long ago, eBay was experiencing some tough times, especially with the lessening of interest in its traditional auction system. Today, eBay is on another roll, even making the cover of a February 2013 issue of Fortune. Why is eBay doing so … Continue reading
Posted in Online Retailing, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer, Part 8: Putting It All Together
Tagged competition, customer expectations, customer service, e-commerce, eBay, Home Depot, inventory management, logistics, Macy's, merchandising, multichannel, online shopping, opportunity, PayPal, promotion, retail analytics, trends
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Enhancing Kiosk Security
Retail kiosks have become quite popular with both shoppers and retailers. However, security is an issue. As reported by Kiosk Marketplace: “Self-service kiosks have revolutionized industries ranging from airline travel to photo processing. Companies can move simple transactions to the … Continue reading
Posted in Part 5: Managing a Retail Business, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer, Technology in Retailing
Tagged bad behavior, customer expectations, experiential retailing, kiosk, Kiosk Marketplace, merchandising, Meridian, multichannel, promotion, security, technology
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The Evolution of Self-Service in Supermarkets and Grocery Stores
As retailers weigh the pros and cons of self-service shopping (see this post, for example), a lot of exciting things are happening in this area. Self-Service World and Kiosk Marketplace report that: “Thanks to the adoption of self-service technology at grocery … Continue reading
Posted in Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer, Technology in Retailing
Tagged customer expectations, customer loyalty, customer service, experiential retailing, grocery retailing, Kiosk Marketplace, merchandising, opportunity, planning, promotion, self checkout, self-service, Self-Service World, shopping, success, supermarket, technology, trends
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Retailing: From A to Z 