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Category Archives: Part 5: Managing a Retail Business
The U.S. Shopping Center Is Still Alive and Kicking
Even though online shopping has grown dramatically in recent years, store-based purchases still dominate the retail landscape. Retail professionals know this; many others are surprised that online purchases still represent just a fraction of retail sales. According to research giant … Continue reading
Posted in Part 3: Targeting Customers and Gathering Information, Part 4: Store Location Planning, Part 5: Managing a Retail Business, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer
Tagged competition, customer expectations, customer loyalty, customer service, entertainment, experiential retailing, job, lifestyle, location, merchandising, multichannel, Nielsen, opportunity, planning, shopping, shopping center, social media, success
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Wal-Mart’s Green Dot Program for Shelf Stocking
As we have reported earlier, Wal-Mart has experienced some difficulties in keeping its store shelves fully stocked. To combat this problem, the retailer recently implemented a “green dot” program. Renee Dudley, reporting for Bloomberg News, notes that: “The effort Wal-Mart … Continue reading
Posted in Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business, Part 6: Merchandise Management and Pricing, Technology in Retailing
Tagged customer expectations, customer service, green dot, information, inventory management, merchandising, planning, stock shortages, Wal-Mart
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Urban Outfitters Is Moving Forward on Logistics
Urban Outfitters is a trendy multichannel apparel retailer. It is a big believer in the importance of logistics management in its overall strategy and its implementation. As noted by Marianne Wilson, reporting for Chain Store Age: “Urban Outfitters’ store operations and … Continue reading
