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Category Archives: Part 1: Overview/Planning
It’s Hard Being a Retail CEO — And Finding a New One
It has been a tough few years for senior executives at several major retail chains as performance goals have not been met. And hiring the proper new CEOs has become quite difficult for some firms. Consider this: J.C. Penney, American … Continue reading
The Growth of “Me-Commerce”: A Discussion and Infographic
As we have written before, personalization has become an important competitive tool for retailers in today’s digital marketplace. Consulting giant McKinsey offers many insights for retailers to consider regarding what it calls “Me-commerce”: “Welcome to the world of ‘Me-commerce,’ where retail … Continue reading
Posted in Online Retailing, Part 1: Overview/Planning, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business, Part 7: Communicating with the Customer, Part 8: Putting It All Together, Social Media and Retailing
Tagged customer expectations, customer loyalty, customer service, experiential retailing, global, infographic, McKinsey, Me-commerce, merchandising, multichannel, opportunity, planning, tips, trends
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Important Questions for Entrepreneurs to Consider
How would you answer the 100 questions posed at the link noted below (at the bottom of this post)? ____________________________________________________________________ Entrepreneurs often have a great passion for a particular business concept, want to introduce and popularize something novel into the … Continue reading
Retailing: From A to Z 