Tag Archives: resources

Can a Low-Touch Retailer Succeed in a High-Touch Marketplace?

In the competitive, multi-channel environment of 2013, can a retailer succeed with a “low-touch” approach, whereby little customer service is provided? This seems highly unlikely. Doesn’t it? As Erik Sherman writes for Inc.: “You can’t cost-cut your way to great … Continue reading

Posted in Part 1: Overview/Planning, Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business, Part 7: Communicating with the Customer | Tagged , , , , , , , , , , , , , | 1 Comment

Retailers’ Investment in Technology: An Industry Perspective

In a recent newsletter, Platt Retail Institute reported on research that it conducted on retailers’ use of technology. It summarized the findings, thusly: “In this Research Article, we look at published data, and also compile Census Bureau data, to consider the … Continue reading

Posted in Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business, Part 8: Putting It All Together, Technology in Retailing | Tagged , , , , , , , | 1 Comment

Tracking the Latest Retailing News

Interested in staying on top of the world of retailing with current information? Then, check out one or more of the following resources: https://bermanevansretail.com/valuable-links/ http://www.msnbc.msn.com/id/21600465/ns/business-retail/ http://www.retailingtoday.com/section/retail-news http://www.retailwire.com/ http://www.topix.com/business/retail http://www.valueretailnews.com/ http://online.wsj.com/public/page/news-retail-industry.html http://www.wwd.com/retail-news 

Posted in Part 1: Overview/Planning, Part 3: Targeting Customers and Gathering Information | Tagged , , , | Leave a comment