Tag Archives: resources

Can a Low-Touch Retailer Succeed in a High-Touch Marketplace?

Posted on January 27, 2013 by bermanevansretail

In the competitive, multi-channel environment of 2013, can a retailer succeed with a “low-touch” approach, whereby little customer service is provided? This seems highly unlikely. Doesn’t it? As Erik Sherman writes for Inc.: “You can’t cost-cut your way to great … Continue reading →

Posted in Part 1: Overview/Planning, Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business, Part 7: Communicating with the Customer | Tagged , , , , , , , , , , , , , | 1 Comment

Retailers’ Investment in Technology: An Industry Perspective

Posted on October 3, 2012 by bermanevansretail

In a recent newsletter, Platt Retail Institute reported on research that it conducted on retailers’ use of technology. It summarized the findings, thusly: “In this Research Article, we look at published data, and also compile Census Bureau data, to consider the … Continue reading →

Posted in Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business, Part 8: Putting It All Together, Technology in Retailing | Tagged , , , , , , , | 1 Comment

Tracking the Latest Retailing News

Posted on July 13, 2012 by bermanevansretail

Interested in staying on top of the world of retailing with current information? Then, check out one or more of the following resources: https://bermanevansretail.com/valuable-links/ http://www.msnbc.msn.com/id/21600465/ns/business-retail/ http://www.retailingtoday.com/section/retail-news http://www.retailwire.com/ http://www.topix.com/business/retail http://www.valueretailnews.com/ http://online.wsj.com/public/page/news-retail-industry.html http://www.wwd.com/retail-news 

Posted in Part 1: Overview/Planning, Part 3: Targeting Customers and Gathering Information | Tagged , , , | Leave a comment