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Tag Archives: customer loyalty
Macy’s Two Days of Christmas Blitz: Open 48-Plus Hours Straight
To pump up holiday sales, Macy’s will be open nationwide from 7:00 AM on Friday December 21 until midnight Sunday December 23. As Caroline Winter reports for Businessweek: “American retailers have never been shy about extending their operating hours during … Continue reading
Posted in Online Retailing, Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer
Tagged Christmas, customer expectations, customer loyalty, customer service, experiential retailing, Macy's, merchandising, opportunity, planning, pricing, sale, trends
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Innovative Digital Technology from Build-A-Bear
Build-A-Bear Workshop continues to be a master of innovation. As recently reported by Marianne Wilson for Chain Store Age: “Build-A-Bear Workshop has gone high-tech. The company has unveiled a new store environment that combines its signature hands-on bear-making experience with … Continue reading
Posted in Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer, Technology in Retailing
Tagged Build-A-Bear, Chain Store Age, customer expectations, customer loyalty, customer service, digital, experiential retailing, merchandising, planning, success, trends
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Retailing: From A to Z 