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Category Archives: Part 6: Merchandise Management and Pricing
Tracking Employee Behavior to Reduce Theft
The term “retail shrinkage” encompasses any financial losses due to employee theft, customer shoplifting, vendor fraud, and administrative errors. Globally, inventory shrinkage exceeds $125 billion annually. Of that amount, employees account for 35 percent, customers 43 percent, vendors 6 percent, … Continue reading
Posted in Global Retailing, Part 5: Managing a Retail Business, Part 6: Merchandise Management and Pricing, Privacy and Identity Theft Issues, Technology in Retailing
Tagged bad behavior, CVS, employee theft, Family Dollar, First Advantage Corporation’s Esteem database, global, human resources, information, inventory shrinkage, privacy, Target, technology
5 Comments
Even for Wal-Mart, Cost Cutting Has Its Limits
Wal-Mart, the world’s largest retailer prides itself on its cost efficiencies and the resulting low prices. Hence it’s slogan: “Save money. Live better.” Its aim is to always be the lost-cost, low-price leader. But, even for Wal-Mart, costs can sometimes … Continue reading
Posted in Part 1: Overview/Planning, Part 5: Managing a Retail Business, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer
Tagged business model, customer expectations, customer service, employee, inventory management, merchandising, retail analytics, shopping, staffing, Wal-Mart
1 Comment
Declining Consumer Interest in Fast Fashion?
Are consumers growing tired of “fast fashion,” quickly reproduced items sold at lower prices than the originals? Roya Wolverson, reporting for Time, notes that: “Last year, discount meccas like Dollar General and Dollar Tree scrambled to expand into hundreds of … Continue reading
Posted in Part 3: Targeting Customers and Gathering Information, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer
Tagged competition, customer expectations, customer loyalty, Dollar General, Dollar Tree, global, H&M, merchandising, Neiman Marcus, planning, pricing, segmentation, shopping, Target, trends, Uniqlo, Zara
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