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Category Archives: Part 5: Managing a Retail Business
Retailers and the Minimum Wage
There has been a lot of discussion and debate recently about the impact of a raise in the federal minimum wage (to perhaps as much as $10.10 per hour, compared to the current $7.25) on retailers — both large and … Continue reading
Tips for Offering a Better Customer Experience
After all of the recent data breach and deliveries problems that have been in the news, it’s time to get back to focusing on how to optimize the retail customer experience — and to recapturing customer trust. As Jeannie Walters, … Continue reading
Posted in Part 1: Overview/Planning, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer, Social Media and Retailing
Tagged 360Connext, customer expectations, customer loyalty, customer service, experiential retailing, merchandising, mobile shopping, multichannel, Multichannel Merchant, shopping, technology, tips, trends
1 Comment
Global E-Commerce Still on the Rise — And Becoming Less North America-Centric
As we have reported before (click here, for example), online retailing has become a leading distribution channel worldwide; and we are now seeing a dramatic shift in the volume of online shopping regionally. From $1.06 trillion in 2012, global B2C … Continue reading
Posted in Global Retailing, Online Retailing, Part 1: Overview/Planning, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business, Part 7: Communicating with the Customer
Tagged customer expectations, eMarketer, global, location, merchandising, multichannel, online shopping, opportunity, trends
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Retailing: From A to Z 