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Author Archives: bermanevansretail
A New E-Tail Infographic
Here is a new infographic on the extent of online shopping — including what people say they will and won’t buy online.
Retailers Must Respond to the Shopping Needs of the Senior Market
Retailers beware! Seniors not only buy different goods and services than shoppers of other generations, they also shop differently. Consider these observations — and the chart below — from Nielsen: “We’re all getting older, but we’re also living longer. And … Continue reading
Posted in Part 3: Targeting Customers and Gathering Information, Part 4: Store Location Planning, Part 5: Managing a Retail Business, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer
Tagged customer expectations, customer service, merchandising, multichannel, Nielsen, older, opportunity, planning, senior, shopper, tips, trust
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Will People Be Attracted to “Shop Your Way” at Sears?
For quite some time now, Sears and sister retailer Kmart have significantly lagged the retail industry in performance. We even did a post on the problems with a photo montage. Now, Sears has decided to incentivize customers in a rather … Continue reading
Posted in Part 1: Overview/Planning, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer
Tagged customer expectations, customer loyalty, experiential retailing, Kmart, merchandising, promotion, Sears, Shop Your Your Way
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